Thank you for your feedback on the fine art prints. We are aware that they need to be handled carefully, this is why we decided to include them in a white frame (a so-called handling space). We know it can still be tricky to frame them yourself, and we are planning to write a detailed handling guide to avoid these issues in the future. We put a lot of effort and time to choose the right paper for our maps and we still think that the matte prints suit them best, as it allows the colours to pop against the deep black. You chose the glossy print based on the photos we had sent you before we packed and shipped your free print. I am sorry to hear you find it too glossy. However, we are very disappointed to see your feedback only now, and not in the emails we exchanged after you'd received your prints where you indicated that you were very happy with them.